Jason Yu

I'm

About

ICT Support Officer & Cloud Infrastructure Expert

Google Professional Cloud Architect | Certified Technical Support Specialist.

  • Cloud Platforms: GCP, AWS Multi-cloud
  • Infrastructure: Terraform, Docker, Kubernetes
  • Automation: GitHub Actions, CI/CD
  • Availability: Available for immediate start

Results-oriented IT professional with proven expertise in cloud architecture, infrastructure automation, and technical support. Combining strong technical skills with exceptional customer service experience from diverse professional backgrounds. Google Cloud Professional Architect and Terraform certified professional with hands-on experience in multi-cloud environments.

Key Strengths: GCP Professional Architect certified with advanced cloud computing expertise. Strong automation and infrastructure experience (Terraform, Docker, K8s). Excellent communication skills with multicultural awareness (English, Mandarin, Hokkien).

Technical Focus: Helpdesk ticket management, system troubleshooting, cloud infrastructure deployment, automation workflows, and comprehensive user training delivery. Committed to providing reliable technical support in educational environments.

Professional Achievement Metrics

Technical excellence delivered through proven ICT support expertise

Cloud Infrastructure
Projects Deployed

System Migrations
Successfully Completed

Support Tickets
Resolved Successfully

Client Satisfaction
Percentage Rate

Technical Skills

Comprehensive technical expertise in cloud platforms, infrastructure automation, system administration, and technical support delivery

Cloud Platforms (GCP, AWS) 95%
Infrastructure Automation (Terraform, Docker, K8s) 90%
System Administration (Windows, Linux, macOS) 90%
Technical Support & Troubleshooting 95%
CI/CD & Automation (GitHub Actions, N8n) 85%
Network & Security Management 80%
User Training & Documentation 90%
Database Management (MySQL, PostgreSQL, MongoDB) 80%

Professional Experience & Qualifications

Professional Certifications & Credentials

Professional Experience

Self-Employed AI & Cloud Technology Specialist

2024 - Present Freelancer | ICT Consulting

Designed and implemented cloud infrastructure solutions using GCP and AWS. Developed automation workflows and provided technical consulting for cloud migration projects. Achieved GCP Professional Architect certification with 100% client satisfaction through reliable technical support delivery.

Structural Designer & Technical Systems Operator

2022 - 2023 Cullen Steel

Operated advanced CAD systems (Tekla, ETABS, AutoCAD) for technical design. Managed robotic systems and automation equipment. Provided technical training and support to team members on new technologies and troubleshooting complex technical issues.

Commercial Technology Consultant

2017-2021 Vertical Studio

Delivered exceptional customer service to diverse clientele. Utilized technology solutions for client presentations and project management. Demonstrated strong communication skills across multicultural environments with consistent top performance rankings.

Education & Foundation

1992-1997 National Taipei University of Technology

Civil Engineering Diploma - Providing strong analytical and technical foundation for ICT support role

Technical Skills & Core Competencies

Cloud & Infrastructure:

  • Google Cloud Platform (GCP Professional Architect Certified)
  • Amazon Web Services (AWS) multi-cloud environments
  • Terraform infrastructure automation
  • Docker containerization and Kubernetes orchestration
  • GitHub Actions CI/CD pipelines

Operating Systems & Administration:

  • Windows 10/11, Windows Server administration
  • Linux (Ubuntu, CentOS) system management
  • macOS and mobile platforms (iOS, Android)
  • Network connectivity and troubleshooting
  • System monitoring and performance optimization

Technical Support Capabilities:

  • Helpdesk ticket management and service request resolution
  • Desktop, laptop, and mobile device troubleshooting
  • Software installation, configuration, and deployment
  • User training delivery and documentation creation
  • Database management (MySQL, PostgreSQL, MongoDB, Redis)
  • Multi-agent automation platforms (N8n, Dify, Langchain)

Key Achievements:

  • GCP Professional Cloud Architect Certification (2024)
  • HashiCorp Terraform Associate Certification
  • Successfully automated infrastructure deployment reducing setup time by 80%
  • Maintained 100% client satisfaction through reliable technical support delivery
  • Developed comprehensive training materials and documentation standards
  • Led successful system migration projects with minimal disruption
  • Achieved above 95% customer satisfaction ratings consistently

ICT Support Responsibilities:

  • Technical Support: Provide first-line and escalated technical support for hardware, software, and network issues
  • System Administration: Manage and maintain IT infrastructure, including servers, networks, and cloud services
  • User Training: Develop and deliver comprehensive training programs for staff and students on IT systems and applications
  • Documentation: Create and maintain detailed technical documentation, user guides, and troubleshooting procedures
  • Security Management: Implement and monitor cybersecurity measures to protect institutional data and systems
  • Project Management: Lead technology implementation projects from planning through deployment and user adoption
  • Vendor Relations: Coordinate with external technology vendors and service providers to ensure optimal service delivery
  • Compliance: Ensure all IT operations comply with educational sector regulations and child safety requirements
  • Continuous Improvement: Identify and implement process improvements to enhance IT service delivery and user experience

ICT Projects Portfolio

Successfully completed ICT infrastructure, cloud deployment, and technical support projects

  • All
  • Cloud Infrastructure
  • System Administration
  • Automation & CI/CD
  • Technical Support

ICT Support Services

Comprehensive technical support solutions for educational institutions and organizations

Technical Support & Helpdesk

Comprehensive first-line and escalated technical support for hardware, software, and network issues. Our helpdesk services ensure minimal downtime and maximum productivity for educational institutions with 24/7 support availability and rapid response times.

Marketing

Great results don’t happen by accident. Our marketing team works hard with our clients to drive business growth and build ongoing success. Our marketing team is here to equip you with the right tools to cut through the noise and maximise your returns. Regardless of which industry you’re in, we’ve got the end-to-end marketing solutions that will see you reach your goals.

System Administration & Security

Comprehensive system administration for Windows, Linux, and macOS environments. Our security-focused approach ensures data protection, compliance with educational sector regulations, and robust cybersecurity measures to protect institutional assets and student information.

User Training & Documentation

Comprehensive training programs and documentation creation for staff and students. We develop tailored training materials, conduct workshops, and provide ongoing support to ensure effective technology adoption and optimal user experience across educational platforms.

Automation & Process Optimization

Infrastructure automation using Terraform, Docker, and Kubernetes to streamline IT operations. We implement CI/CD pipelines, automated deployment processes, and monitoring solutions that reduce manual intervention and increase system reliability in educational environments.

System Migration & Integration

Expert system migration services from legacy infrastructure to modern cloud-based solutions. We ensure seamless transitions with minimal disruption to daily operations, comprehensive data migration, and integration of new systems with existing educational platforms. Our approach prioritizes data integrity and user continuity.

Contact

Get in touch for ICT support services, cloud infrastructure consulting, or technical assistance inquiries. Available for immediate start in educational and corporate environments.

Location:

2 The Hermitage Way Gledswood Hills 2557 NSW Australia

Call:

+61 405142777